FAQ - Royal House Productions Streaming Platform

Welcome to the Royal House Productions Streaming Platform! Below are answers to some of the most frequently asked questions. If you have any additional inquiries, feel free to reach out to us via email.

Video Streaming

  • Yes, the video will resume from where you lasted viewed the video.

SUBSCRIPTIONS

  • We offer three different subscription plans:

    • Monthly Subscription: Pay monthly for access to our full library of TV shows and movies.

    • Annual Basic Subscription: Pay for an entire year upfront to enjoy a discounted rate on access to all content, 20 percent off Red Carpet tickets, and access to exclusive content such as First Look trailers and more.

    • Annual VIP Subscription: Get the benefits of the annual basic subscription, plus exclusive access to VIP-only content, early releases, 50 percent off Red Carpet tickets, access to exclusive content such as First Look trailers and a FREE T-shirt.

  • To sign up, simply visit our Memberships page or our library, select your preferred subscription plan, and follow the on-screen instructions to create an account and complete payment.

  • At this time, we do not offer a free trial. However, we’re confident you’ll love our content, and we invite you to check out our subscription options to find the plan that best suits your needs.

  • Yes, you can upgrade or downgrade your subscription at any time. If you want to switch to a different plan, simply go to your account settings and choose the plan you wish to change to. Any adjustments to billing will be applied at the time of your next renewal.

  • Yes! You can watch Royal House Productions content on multiple devices, including smartphones, tablets, smart TVs, and computers. Simply log in to your account on each device to start streaming.

  • No, we offer an ad-free experience for all of our subscribers. Enjoy uninterrupted streaming with all of our content.

  • We’re always working to improve our content library! If there’s a specific show or movie you'd like to see, feel free to contact us via email at Support@Royalhousesprod.com. While we can't guarantee every request, we love hearing from our viewers.

  • You can cancel your subscription anytime through your account settings on our platform. Please note that cancellations will take effect at the end of your current billing cycle, and you will continue to have access until that time.

  • If you have forgotten to cancel, Royal House Customer Support will refund you your money for the month in a 7 day window. If it has been longer than 7 days, you will not be able to be refunded.

  • Yes, you can select your preferred size during the checkout process. Additionally, we will send a confirmation email before the shirt is shipped to ensure all details are correct.

  • While we would love to offer complete customization, for the free shirt, you can choose between two designs: the Vengeance is Mine logo shirt or the Royal House Productions shirt.

  • Subscribers have three days to respond with their design preference. After this period, we will ship the available shirt of our choice.

  • Local supporters have the option to pick up their shirts in person. However, out-of-state and distant supporters will need to cover the cost of shipping and handling. We hope to provide more flexible options in the future.

FREE T-SHIRT

  • If you purchase an annual subscription, we will honor your Red Carpet invitation even if a Red Carpet event is not held during that subscription year. Please retain your annual subscription confirmation email and present it when the event takes place. We are committed to fulfilling our promise to ensure your attendance.

  • Currently, plus ones are not permitted unless the Red Carpet event is designated as "public." In those cases, your plus one may purchase a full-price ticket if they are not an annual subscriber.

RED CARPET

  • If you're facing any problems with your subscription, including billing issues, login problems, or access to content, please contact our support team at Support@Royalhousesprod.com. They will assist you with resolving any issues you may have.

  • If you've forgotten your password, you can easily reset it by clicking the “Forgot Password” link on the login page. Follow the instructions sent to your registered email to create a new password.

  • Yes, many of our shows and movies offer subtitles in multiple languages. You can enable subtitles through the settings menu while watching any video.

  • If you need assistance with any issues related to your subscription, account, or content, please don’t hesitate to reach out to our customer support team at Support@Royalhousesprod.com. They are ready to help you with any questions or problems you may encounter.

  • To sign out of your account, click “Account” in the top right corner. Select “Account Settings”, then locate your name at the top of the menu. Click “sign out”.

TECHNICAL ISSUES

AUDITIONING

  • If you're interested in auditioning for a role in one of our TV shows or movies, please visit our Auditions page and fill out all required fields. Our casting team will review your information and get in touch with you if there's an opportunity that fits your profile.

  • For your audition submission, please include a current headshot, a professional resume, and any additional materials requested in the casting call (e.g., a demo reel, self-taped audition video, or specific monologues). Make sure to follow any specific instructions on how to submit, including video length or format.

  • While prior acting experience is preferred for some roles, it is not always required. We encourage new and aspiring actors to apply, especially for roles that do not have specific experience requirements. Each casting call will specify whether experience is necessary for a particular role.

  • For in-person or self-taped auditions, we recommend thoroughly reading the provided script or sides and practicing your lines ahead of time. Make sure to understand the character’s background, motivations, and emotions. If you are asked to prepare a monologue or read from the script, ensure you are comfortable with the material and confident in your delivery.

  • Yes, you may audition for multiple roles as long as they do not conflict with one another in terms of timing or character type. Be sure to follow the submission guidelines for each role you are interested in.

  • If you are selected for a role, you will be contacted by the casting team via email or phone. Please be sure to monitor your inbox regularly, including your spam folder, and respond promptly to any casting notices.

  • Yes, actors from outside the casting location can still audition. Many auditions allow for self-taped submissions, and if you are invited to an in-person callback, travel arrangements are the responsibility of the cast member. Please be advised that hotel discounts will be offered only.

  • If you are not selected for a role, you will not typically receive individual feedback unless requested. However, your headshot and resume will remain on file for future roles, and you may be contacted for other opportunities that better match your profile.

  • Yes, you will be asked to sign a non-disclosure agreement (NDA) to keep details of the audition or the project confidential. This will be presented to you before or during the audition process. In addition to the NDA, you will also be asked to sign a video/photography release form.

Thank you for being a part of Royal House Productions. We hope you enjoy your streaming experience!